Frequently Asked Questions
Everything you need to know about shopping with Laura James.
What are your standard delivery times?
Most orders are processed within 1-2 business days. Depending on your location, standard shipping typically takes 3-5 business days for delivery.
What is your return policy?
We offer a 30-day return window for most items in their original packaging and unused condition. Please contact our support team to initiate a return request.
How can I track my order?
Once your order has shipped, you will receive an email with a tracking number and a link to the carrier's website to monitor your delivery progress.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay.
Do you offer a warranty on your products?
Yes, we provide a 12-month manufacturer's warranty on all hardware and furniture items to cover any defects in materials or workmanship.
Can I change or cancel my order after it's placed?
We aim to process orders quickly, but if you contact us within 1 hour of placement, we will do our best to accommodate any changes or cancellations.