Returns & Exchanges
At Laura James, we want you to love your home, which is why we offer a straightforward 14-day return policy for any items that aren't perfectly suited to your space. Please ensure all items are returned in their original packaging and in a resalable condition to qualify for a full refund.
Initiate Your Return
Visit our online returns portal with your order number and email address to select the items you wish to return and receive your unique return authorization.
Prepare the Package
Carefully disassemble your furniture and place it back into its original box, ensuring all hardware and components are securely included to prevent damage during transit.
Schedule a Collection
Choose a convenient date for our specialized two-man courier service to collect larger furniture items directly from your doorstep, or drop off smaller parcels at your nearest designated point.
Receive Your Refund
Once our warehouse team has inspected your returned items, we will process your refund back to your original payment method within 5 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing